Customer Feedback

Christina, Christchurch Sept '22

Thanks so much!! You guys are awesome. Always such prompt service and delivery:)
Amanda, Auckland, July '22

Thank you for an amazing service.
Rosemary, July 22

G'day, This is my first time dealing with you and I must say I can't fault the service.
Package arrived safe and sound today.;
Cheers for that. 
Fergus Oct 2021

Good morning Tonia…
Wee note of thanks for the wonderful packing of our order, which arrived safe and sound yesterday….
Have a Beautiful day
Kind Regards, Emma, October 2021

Hi Tonia and Peter. I received the parcel this morning. Thank you and congratulations on your very efficient service. Please take care and stay safe. Kindest regards from Anshu, September 2021

Hi there I just want to say that I think your service is amazing!!! So fast and courier booked for pick up so quick.  The courier communication (via whatever you use) was outstanding.  THANKS! Only small thing was I'd asked for parcel to be left at back door and they left in mailbox but so much of the rest was 15 outta 10 that all was good. 

Jan, September 21

That’s awesome! Thanks for correcting the issue super fast! 
Ashleigh, September 21

Thankyou for your wonderful customer service. Cheers Judy 
Judy, July 21

Happy Xmas all, excellent service will deal again! 😉😉
Veda, Dec 2020, 

Just feeding back that I really appreciated the gift.
I haven't tried the shampoo bars so it's great to get a gift that doubles as trying a new product effectively zero waste research 😊.
Kind Regards Claudia, November 2020 

Hi Guys
Just some positive  feedback.. 
Thanks much - the courier delivered my parcel a few mins ago (already) and really delighted with the sample of Tulsi tea.
L.Scott, November 2020

Hi Tonia
The very gorgeous EOH eye shadow pallette arrived with my eye pencil, thankyou so much!
The colours are absolutely Devine!
Kind regards Rachel, October 2020

I have just received the "Sol" glass bottle I ordered and wanted to
let you know that I am really pleased with it. It is a Christmas present
which I know will be well received. I was so pleased to find, after a 
LOT of searching, a coloured bottle (very scarce just now)  & not white
cream, grey or black which seem to be the only ones around.
Delivery was very quick and one simple glass bottle has made my day                     
😍. Thank You Health Store. 
Hilary👍😄, October 2020

Amazing service!  My parcel arrived this morning. ..thank you so much!
Kindest regards, 
Maureen, Aug 2020

WOW!!  SUCH EFFICIANCY!!  Thankyou so much
In appreciation
Jocelyn, March 2020

Hi Tonia,
Wow thank you so much I really appreciate it!
Sorry again for my error.
Hope you have a wonderful day!
Kind regards,
Katie , Jan 2020

Hi. Thanks very much for the Salt-pipe which arrived today. That is amazing service. Thank you.
Maureen, Dec 2019


Hi, this is just to say a huge thank you for my order that was accepted on 29th November. It arrived on Saturday morning 30th November. So prompt and all intact. Really appreciate dealing with your company.
Cheers - Gay, Dec 2019

Hi Thank you so much for your great service. I only ordered the product yesterday, and I received it this morning ... and I am RD which usually takes an extra couple of days. Thank you!
Megan, Nov 2019

Thanks for the great service as always!
Sandra, Nov 2019

It was very thoughtful and kind of you to take the trouble and time to search for that and send me. I really appreciate it. You are a darling! 😘. Very, very nice of you. 💐
from Anshu, Feb 2019

I just wanted to say thanks so much for the fantastic customer service on my order. You ordered a product in for me, and then delivered it personally, knowing I needed it for a trip away. Above and beyond, so thanks so much. Greatly appreciated. Sorry it’s taken me a few days to get around to thanking you!
Lisa E, North Shore, Jan 2019

Good morning Tonia
What a great way to start my day.............
I have received my free gift order, I'm ecstatic to have the "Eye of Horus" Mascara in the package. It was time for me to purchase a replacement and I looked at this one long and hard, now I have it yahhhhh ............ and I love the look to my lashes.
I can see I will be purchasing this one going forward.
I appreciate the products and will enjoy using the LaMav detox mask to compliment my growing range of La Mav gracing my bathroom.
Once again, humbly many thanks.
Regards Jo, August '18 Prize Winning Customer... "we select one each month."

Amazing service, thank you!!
Frances, Paeroa. July 2018

Thank you for your quick delivery. 
Kind regards,
Vivienne , Auckland. July 2018

Awesome. Thank you!!
Leon, Auckland. July 2018

Oh wow - lovely!! Thanks so much!
Meg, Auckland, January Prize Winner 2017

Amazing service!! Thank you ðŸ˜ƒ, Dianne, Te Puke, Dec 2017

Awesome service. Ordered yesterday, arrived this morning. Easy user-friendly website, good email comms regarding my order.Thanks very much!
Jesse, Pakuranga, November 16, 2017

Fantastic, thanks so much Tonia. I've been consistently impressed by the amazing customer service you've provided. You have a loyal customer in us, and I recommend your site far and wide!
Best wishes
Anna, Wellington. November 2017

Just wanted to say how impressed I am with your service.  I placed my order yesterday during my lunch break and it has just arrived at my home this morning.  You also had the best prices for the products I bought.

After running around checking out the health shops in my area over the past couple of days I came across your website.  My past online purchases from other health shops have taken many days to arrive.  Im so pleased I took a chance and ordered with you as your great service means I can start my son on the Ashwaganda and aloe vera today.... he is a bit stressed with school and this has caused his acne to flare up.

So thanks again and I will definitely be a returning customer!

Kind regards
Adrienne. Sept,2017

Good morning,

Thanks very much for your prompt attention to my order, parcel arrived this morning, very impressed.

Thanks again

Jill  ðŸ˜Š
Aug, 2017

Many many thanks, Tonia. Just can’t believe your service .... I will send as many people your way as possible. Just amazing. I have put the money into your account so hopefully it will be there tomorrow morning. Again my thanks, Julie, Auckland, May 2017

Wonderful thanks for that and for your honesty about products!
I was buying one for me and one for my kids!
Much appreciated 
Jane, Devonport, May 2017

Wonderful, thanks for this very efficient service Tonia. I really appreciate it and will order from you again.
Anna, Wellington, May 2017

Hi, Tonia.
Thanks so much for taking care of this.  I really appreciate it.  I will be sure to come back to your site when I need anything else.
-Jake. New Plymouth. April 2017

Thank you so much for the fast turn around and communication.

Really appreciate it!
Sepi, Auckland, March 2017

Hi there,

Castle Parcel has just delivered the parcel.  Thanks for chasing this up for me.

Ross , Henderson, Feb 2017

Fabulous – most efficient yet again Thanks Toni, Jenni, Auckland, Jan 2017

Wow what fantastic quick service
I'll certainly be buying from you again
Thank you 
Claudette, Whenuapai, December 2016

Have already used the Royal Nectar products that came yesterday and they are absolutely amazing… love the scent!!! Want to thank you for getting me onto them… when I placed my last order you added a couple of little sample sachets for them in with the order and when I tried them I was totally taken… so those samples do work J
Wendy, Hamilton, December 2016

That's perfect thanks ! Happy with that and many thanks for letting me know ! Great service 😀
Tracey, Christchurch, December 2016

Hi there
I received my package yesterday and the courier was very good in keeping me informed the whole way through the process, please thank them for me :)
Will definitely be buying from u guys again :)
Chat soon 
Tracy :), Auckland, September 2016

Good morning,

My package containing two Eco Tanka replacement lids arrived this morning, thank you.  What AMAZING service you provide!  Thank you for kindly allowing me to amend my order over the phone and for shipping so speedily.  Also for including samples for myself and family to try.  My husband is a tennis coach and uses lots of sunscreen but hasn't yet tried Oasis Sun.  
You really do have an absolutely wonderful business and I am so pleased we have found you.  I know we will be most happily shopping with you from now on.
Thanks again and kindest regards,
Caroline, Auckland, September 2016

Hi Peter
I placed my order yesterday afternoon and it was delivered this morning as I was leaving for work. What fantastic service!!
Thank you. J
Dinah, Christchurch, September 2016

Hi team at NZ Health Store North Shore.
I am emailing to let you guys know I received my parcel & to say how WONDERFUL your guys service is, I just placed my order yesterday & it arrived this morning, I wish that all businesses were efficient & easy like this.  I will definitely shop here in future. Keep up the Terrific  work!
Once again thank you
Kind Regards, Michael, July 2016

"Thank you for your service.  Prompt and accurate.I  love it and the product."

Mary B, June 2016

"Wonderful and thanks so much for the prompt and friendly service."
Christien, Auckland, May 2016

"Hi. Just wanted to say thank you for your excellent service. i`ve made a mistake and ordered two items separately that resulted in additional delivery charges. Thank you for shipping them in one box and returning money. What a pleasant surprise! I thought it would be too long to deal with getting money back and decided not to bother. Thank you that you bothered! Also thank you that you use recycled packaging for shipment. Little things do matter!"
Kate, Auckland, May 2016

"Perfect, thanks Tonia.

I’d like to say I haven’t come across such fantastic customer service in a long time.  The fact that you’ve proactively contacted me throughout and I haven’t had to follow up my order at all is a breath of fresh air.  Thank you so much.
Sandy, Jan 2016

"I just want to say thanks for such quick and efficient service in the delivery of my order from yesterday.    
The eco tan mid winter skin is an amazing product and will certainly  be a regular customer, I must browse the other items sold by your store.
Again many thanks"
Ruth. M.
Sent from my iPad

"WOW!  Thank you sooooo much for the fantastic service.
Honestly, it seemed like I only ordered the goods yesterday, and parcel was in my letterbox today.  Awesome communication, awesome service, very very happy. Thanks."
Trish  😊, Dunedin, 2015



"Hi As a first time customer, I just wanted to say I was very pleased with your service. I placed my order on a Sunday and received Monday afternoon. Your website is nice and easy to navigate. You also have the best price that I have been able to find for the Nuzest products I ordered. I have been reading through your Literature and finding the articles really interesting and informative. I'm off to Samoa for 6 months early September and wondering if you ship to there? Thanks again.   have a great day"
J.Bay of Plenty, 2014 

"Good morning Ordered Sunday, delivered Monday. Thank you for your prompt service."
JD.  Papakura, 2014

"Keep up the good work, your website, together with your science background and the research you put into the products you market, is absolutely excellent.  Thanks also for your prompt replies to my enquiries and super fast delivery of the products I have ordered, I am very impressed! - Rachael, Wellington, 2013

"Wow!!! That is amazing service, I may not be fully struck down with this man flu after all!! Thank you" - R.G. Auckland, 2013

"Just wanted you to know that I have received my order already! Thank you so much!!! You are amazing! Truly indebted!" - R.J, RD2, 2013

"Thank you so much for your help – really appreciate it – after all the websites & things I've asked of Doctors & nurses this seems to be the most common sense advice so far – can't thank you enough. Keep up the good work I will definitely be telling my friends about you" - Sarah. 2013
"I was very happy with the postage it was very fast thank you." - T. H. Taokanui. 2013

"Just wanted to say thanks for the prompt delivery of my order that was placed yesterday. It arrived at work this morning.
I happened to show one of my colleagues and they wanted some too - so I have just placed an order for another two! " - Chris, Christchurch. 2012

"Many thanks for your great communication and service. I received my order this morning and I'm very happy with everything." A.G, Auckland. 2012

"Once again thank you for the great service you are offering." L.F, Auckland. 2012

"The package arrived at 11am today Friday, that is less than 24 hours. Thanks for such great service," J.C, Takaka. 2012

“It is great to have a website where you can buy products that have been researched and chosen by a qualified nutritional therapist. Takes all the hassle out of deciding from a huge range that is on the market.. I trust Tonia’s knowledge of nutrition.” Carrie, Sydney. 2011

“Very knowledgeable and prompt service. Tonia will go out of her way to provide extra information where needed and stocks only the best products at very competitive prices. NZ Health Store really makes you feel you are looked after.” Susie, Auckland. 2011

“My recent health scare had left me tired, scared and lacking in many vitamins and minerals.  Not being a great believer in prescription drugs, I contacted Tonia at NZ Health Store for some help.  Her support and suggestions were invaluable.  Not only was she a great listener, but her understanding and knowledge of alternative therapies was exactly the answer I was looking for.  I purchased many products from her, both in a supplement powder form, and in liquid.  It has now been 6 months, I still take the recommendations that Tonia suggested, I feel stronger and my energy levels are great. And, best of all, the products are all natural, which is the best thing you can do for your body.  Oh, and my dog has just started with fish oil! He feels great too!” Janet, Auckland. 2011

"I buy my natural supplements from Tonia feeling secure in the knowledge that she knows what will and won’t be useful for me. The products arrive promptly, and Tonia is always happy to answer any questions I might have about them. She has a wealth of knowledge about natural health, and provides excellent quality products." Cath, Auckland. 2011

"Very prompt and efficient service, goods arrived speedily and I am very happy with the products received." - Debbie Betts Dip Hom. - Classical Homeopath Devonport, Auckland.

"I have used NZ Health Store several times, and I have always been given excellent advice. The products that were recommended have always been good quality and delivered promptly." J. West, London.